Refund Policy
Overview
This policy covers fees paid for assessment, audit, and diagnostic services provided by Sycamore Hardware Assessment Co., Ltd. (trading as Websycamoreway Mining Review). We do not sell physical products through this website.
Deposit and Scheduling
A 50% deposit is required to reserve bench time or schedule an on-site visit. Deposits are non-refundable if you cancel within 48 hours of the confirmed appointment date, because we reserve equipment and staff time accordingly.
Cancellation by Client
More than 7 days before scheduled service: full deposit refund minus a ₩30,000 administrative fee.
3–7 days before: 50% deposit refund.
Less than 3 days before: deposit forfeited.
No-show without notice: deposit forfeited; remaining balance not charged.
Cancellation by Us
If we cancel due to staff illness, equipment failure, or force majeure, you receive a full deposit refund or rescheduling at your choice with no penalty.
Refunds After Service Delivery
Assessment reports are custom work product. Once a report is delivered, fees are non-refundable except where we failed to perform the agreed scope (see below).
Partial refund eligibility: if we fail to complete the 24-hour bench cycle, omit agreed measurements, or deliver a report more than five business days late without prior notice, you may request a partial refund proportional to the incomplete scope.
Full refund eligibility: if we cannot perform the service at all due to our error and cannot reschedule within fourteen days, you receive a full refund of all fees paid.
Non-Refundable Items
- Expedited reporting fees once work has begun
- Travel surcharges after our team has departed for an on-site visit
- Extended raw-data report add-ons once CSV logs are generated
- Third-party repair costs referred in hashboard inspection reports
Rescheduling
One free reschedule is permitted if requested at least 72 hours before the confirmed date. Additional reschedules incur a ₩50,000 fee.
Hardware Held at Our Facility
Units left at our Mapo-gu bench beyond ten business days after report delivery may incur storage fees of ₩20,000 per day. We are not responsible for hardware unclaimed after ninety days; unclaimed units are disposed of per Korean abandoned property procedures after documented notice.
Refund Process
Approved refunds are processed by bank transfer to the original payer within fourteen business days. Contact info@websycamoreway.click with your invoice number and reason for the request.
Disputes
We aim to resolve refund requests directly. Unresolved disputes are subject to the governing law and jurisdiction stated in our Terms of Service.
Last updated: August 2026